About Us Miss Forsyth are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@missforsyth.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Our standard charge is £2.50 for UK orders and £4.00 for overseas orders. For UK orders over £40 and overseas orders over £100, shipping is free.

Delivery Schedule We deliver your order right away. We will normally send your order to you in two business days . International orders are generally received in under five days. For the DIKI and Jane Woolrich ranges, please allow 28 days for delivery as these goods are made to order.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices are in Sterling and include VAT at 17.50%. For countries outside the European Union, VAT will be deducted from your order at a rate of 14.89% of the total VAT inclusive price.

Credit Card Security All credit card numbers and order information are encrypted in the software when the order is placed using 128 bit encryption. Encryption occurs using a JAVA applet on the buyer's PC and decryption only occurs on our computer. At no stage is the transaction decrypted whilst it travels over the Internet, or whilst it is stored on a web site. In addition, orders (including credit card details) are only stored on a web site until we download them to our computer. Hence there is no large store of orders available online to invite attack. For further information, go to http://www.actinic.co.uk/catalog/security.htm If you have any questions on security, please email security@missforsyth.co.uk

Guarantee Standard Stock Items - Unsuitable items should be returned to Miss Forsyth within 10 days of receipt complete with original packaging and labels. Provided the goods are not damaged or soiled the customer has two options 1. An exchange can be made with no charge being made for p&p. Any difference in the cost of the goods will be charged or refunded. 2. A full refund including the original p&p will be made. The cost of the return p&p will not be refunded. Made To Order Items (this applies to all goods from Jane Woolrich and Diki) - We can only offer refunds or exchange where goods are faulty or due to an error on our part. Items must be returned within 10 days, complete with original packaging and labels, in their original condition and unsoiled. Refunds will be made as soon as possible and no later than 30 days from the date of cancellation. We recommend, in the interests of security, that you obtain 'proof of posting' from the Post Office when returning goods. None of the foregoing affects your statutory rights as a consumer. These conditions shall be governed and construed in accordance with, and come under the jurisdiction of, the laws and courts of Scotland.

Reaching Us Customer support and service. - Our staff will be pleased to deal with any matters pertaining to support and service in a friendly and businesslike manner. You can reach us by email on support@missforsyth.co.uk, alternatively, you can call on 01738 621354 (International +44 1738 621354) during normal shop hours 9:30 - 5:15 Monday to Saturday (Standard charges apply) or write to us at 27 South Street, Perth PH2 8PD. Disputes and complaints - In the unlikely event that a dispute cannot be resolved between ourselves and the customer, the complainant may go to Which? WebTrader to have the matter settled. This service is free to the consumer.

Privacy Policy Customer privacy is paramount to Miss Forsyth. We only collect customer information sufficient to enable us to provide the best possible service. All information is collected lawfully and is used purely for own records, accounts and for our opt in email list ( in accordance with the Data Protection Act 1998 ) and according to the Which? WebTrader Code of Practice. The information is collected via shopping basket checkout forms, email list registration form, and customer e-mails. This enables us to to give a better service to new and repeat customers. Cookies are used on this site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. If you do not wish to receive promotional mailings or have any queries regarding privacy issues please contact our designated Partner, Sarah Williamson, on 01738 621354 or e-mail us at privacy@missforsyth.co.uk.